Broadband Consulting and Network Engineering
Stable and fast connectivity is essential in our evolving and connected society. FullStack provides business and network consulting for municipal broadband operators.
Custom Software Solutions
With deep background in custom software design and engineering, FullStack has the capability to implement a suite of tools to streamline operations of a Broadband Operator. Automation of new customer onboarding, customer service monitoring, and service provisioning can reduce staffing costs and create better service experiences for customers and team members. Software solutions include:
- New Customer Sign-Up and Onboarding System
- Service Provisioning Systems
- Real-Time Customer Access Monitoring
- OSS/BSS Custom Integrations
Municipal Broadband Strategic Planning
Through strategic and operational consulting, FullStack can help forward thinking municipalities work through the phases of planning, launching, and operating a successful municipal broadband utility. By leveraging experience in commercial and municipal ISP operations, FullStack offers expertise in the following areas:
- ISP Business Plan Authoring and Editing
- Regional Partnership Development
- Vendor Evaluation
- Financial Modeling
Municipal Broadband Operational Consulting
An operational plan is the foundation for any successful execution of a strategic plan. FullStack helps municipal broadband operators successfully plan for and execute operational plans based on a set of validated industry best practices. Areas of focus include:
- ISP Operating Plan Authoring
- Operational Procedure Development – Escalation Protocols – Troubleshooting Guides
- Knowledge Base Creation
- Staffing Plans – Job Description Development – Training Material Development
Network Architecture and Engineering
Proper network architecture and engineering is essential to creating a great customer experience and minimizing service disruptions. FullStack has functional experience in the following areas:
- Network Architecture and Engineering
- WAN and Transport Engineering
- IP Engineering (IPV4 and IPV6)
- Network Monitoring System Implementation